Interesting column this week in the NY Times: Get Out of the (White) House
It reminds me of the challenge of so many leaders to not create, become locked-in, their own bubble. Isolated. Distant. Out of touch. Customers and employees becoming distant memories, one-dimensional creatures identified in business plans or in the case of these three leaders...policy reports.
Get out of your office. Go talk to people. Call them on the phone. Use your blackberry. Write em a note. Stop by their desk. But them a cup of coffee, listen to them.
It's tough. It's time-consuming.
What? You have something more important to do?
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